Accountancy
118
Agriculture, Fishing
2
Finance, Insurance
87
Call Centres
1
Catering & Hospitality
86
Construction, Property
125
Customer services
87
Defence/Armed Forces
71
Education
3
Electronics
59
Engineering, Manufacturing 129
Graduate, Trainees
57
Healthcare & Nursing
79
Human resources
70
IT & Internet
298
Legal
60
Management consultancy 65
Marketing, Advertising, PR 77
Media, Creative
6
Non-profit, Charities
0
Public sector & Services
9
Recruitment sales
67
Retail, Wholesale
66
Restaurant & Food Service 11
Sales
128
Science
21
Secretarial, Administration 20
Security
0
Senior appointments
9
Telecommunications
4
Transport, Logistics
4
Travel, Leisure, Tourism
18
Other
53
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Secretarial, Administration Vacancy 665 |
| Post:Helpdesk Administrator
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Belfast
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| The announcement text: |
Job Title: Helpdesk Administrator
Based: City, EC3
Salary: £18,000
Start: Immediately
The Horizon team runs a helpdesk, provides support on the application to users and will pursue any queries or problems that arise on the system. The Helpdesk Administrator is the first point of contact in the team and so requires basic IT knowledge and skills, has a good telephone manner and is able to handle face to face queries. The holder of this post is required to collect and compile information from all sources to produce detailed reports on system status, systems availability, issues and fix status. The post holder will assist in resolving telephone and written queries from customers, liaise with customers on queries of procedure and assist with period end processing. The Helpdesk is manned from 08:30 to 17:30. Work times to be agreed.
Post Specific Role Purpose:
Completes complex administrative tasks using own technical knowledge
Prioritises and plan own workload to meet conflicting targets
Develops new administrative procedures to deal with complex issues
Takes accountability for making decisions bases on outputs of own work
Post Specific Accountabilities:
Develop and maintain systems and procedures in order to ensure issues resolved on a timely basis
Use own technical knowledge to resolve issues
Collect and compile information from all sources to produce detailed reports on system status, systems availability, and issues and fix status
Co-ordinate the resolution of complex telephone and written queries from customers in order to ensure they are appropriately handled effectively
Identify opportunities for continuous improvement in processes and implement them as appropriate
Liaise with customers to ensure that administrative procedures fully meet the needs of Railway Estates
Complete Period end processing
Assist Business Analyst with supporting operational and commercial property usersSystem Specific Focus:· Database· Accounting· Maintenance· Processes * Reports· System Administration· HelpTrack· FTP softwareOperational
Are you looking for a permanent role?
Do you have experience in a similar role?
Are you looking for a salary of £18,000 pa?
Successful applicants will be contacted.For more opportunities, please visit www.synergygroup.co.uk.
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| Contact information |
| Employer: |
|
| Email: |
1442@jobincardiff.informnow.com
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| Phone: |
020 7556 1124
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| |
Publication date: 2009-03-10 23:20:09
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